Refund Policy

At Radhe Kirti Perfumes, your satisfaction is our priority. If an approved return or order cancellation requires a refund, we process it swiftly and transparently according to the terms below.

1. Refund Eligibility: Refunds are issued for eligible returned items (unopened, unused, reported within 7 calendar days of delivery) or orders verified as damaged, defective, or undelivered.

2. Inspection & Approval: Once your returned parcel is received at our fulfillment center, our quality control team inspects the item within 24 to 48 hours. Upon verification, you will receive an email/SMS confirmation regarding refund approval.

3. Refund Processing & Timelines:

   • Prepaid Orders (Online Payments / Razorpay): The refund will be credited directly to the original payment source (Credit/Debit Card, Net Banking, UPI, Wallet) within 5 to 7 business days depending on your issuing bank.
   • Cash on Delivery (COD) Orders: Once approved, our team will request your preferred bank account or UPI ID for direct bank transfer (NEFT/IMPS) within 5 to 7 business days.

4. Order Cancellations: You can cancel your order before it has been dispatched from our warehouse by contacting our support team. Full refund for cancelled prepaid orders is initiated immediately.

5. Late or Missing Refunds: If you have not received your refund within 7 business days of approval, please first check your bank account or payment provider. If still unresolved, reach out to our support team and we will trace the transaction immediately.

6. Contact for Refund Requests:

   • Email: info.radhekirtiperfumes@gmail.com
   • Phone / WhatsApp: +91 95373 30135
   • Address: A-103, Ramji Industrial, Near Navakar Residency, Opp. JB & Karp Vidya Sankul, Pasodra, Kamrej, Surat, Gujarat – 394185